Pad Webstore Delivery Information

Standard UK Delivery
Unless stated in the product description.
£4.50 for first item.
(Free if order over £75)

Recorded Delivery UK
Please call to complete your order.
£5.50

Guaranteed Next Day UK
Order before 3pm Mon-Thur and receive your item(s) by 1pm the following day. Please call to complete your order.

Overseas Delivery is available, please call 0161 881 0088 for rates.

Orders
After placing an order you will receive confirmation via e-mail.
All stock and prices are subject to availability.
Goods will be packaged and dispatched within 24 hours (Mon-Sat only).
Credit and debit cards are debited before items are shipped.
All prices include VAT (where applicable).
In the unlikely event an item is out of stock after placing your order we will inform you as soon as possible to offer an alternative item to the same value or provide a full refund. If you wish to check the availability of an item before ordering, please telephone us on 0161 881 0088 Monday to Saturday 1000 to 1730 or Sunday 1130 to 1630.

Packaging Materials
We are trying to do our bit for the environment and so we hope you don’t mind that we may ship your order in a pre-used box. In addition, we also try to re-cycle packing material. But we will never compromise the safety of your order by shipping in damaged boxes or by using inappropriate packing materials.

Refund Policy
We are always happy to offer a refund on anything you’ve bought from us just as long as you send it back within 14 days. Returned items must be returned in an un-damaged, re-saleable condition and in its original packaging. Please ensure that you use adequate packing materials to ensure the goods are not damaged during their return trip and to allow us to process your refund.

Please send your item to -

Pad Webstore
105 Manchester Road
Chorlton-cum-Hardy
Manchester
M21 9GA

When returning your item, we suggest that you request a certificate of proof of posting, which can be obtained free of charge from your Post Office. This certificate will allow us to process your refund even if the item is lost or delayed.

We will refund the cost of the item only, the refund does not cover the cost of posting.

Your rights to return goods are protected under the EU Distance Selling Directive.

Damaged/Faulty Goods
If your goods arrive damaged or faulty, we will replace or refund the cost in full (including postage charges). Please check packaging carefully when receiving a delivery and make note of any damage. When signing for a delivery please report and sign for any damage to packaging when accepting your delivery.This will help us to claim against the delivery company.

Please call us on 0161 881 0088 within 48 hours of receiving your order to obtain instructions on how to return the goods to us.